How do I return an item?
Not 100% happy with your purchase? No problem. Below you will find all the instructions you need to complete a quick & easy return or exchange... In order to qualify for return, merchandise must be in exactly the same Brand New, Unused, Unworn, Clean Condition that you received it in, and must not be a Final Sale item (see below for a list of items that cannot be returned or exchanged).
•Returns received by us within 21 days of your order date qualify for refund, exchange, or store credit.
•Returns received by us between 21 - 30 days from the date on your order qualify for store credit only
•After 30 days all items are Final Sale and cannot be returned or exchanged.
If you loved the item, but it just didn't fit, or the color wasn't quite right, you can exchange it for a different size or color in the same item as long as the original item is returned to us within 21 days from the date on your order. If the new size/color you request is no longer in stock when we receive your return, we will issue a store credit instead.
Refunds will be processed (if requested) for returns received by us within 21 days from the date on your order. Refunds can only be issued to the same credit card or Paypal account used to pay for the original order. If it is not possible for the refund to be issued to the original account used for payment (i.e. the credit card expired or the account was closed due to the card being lost or stolen) then we will issue a store credit to the billing email address listed on the order.
*Refunds are processed within 5-7 business days of our receipt your package. You will be notified via email when your refund has been issued.
Items That Cannot Be Returned
•Final Sale Items: Clearance Items, Panties, Tights, Swimwear, Body Jewelry (including pierced earrings), Cosmetics, Perfume, Books, products handmade by Artists, and Special Order Items are all final sale and cannot be returned or exchanged.
•Used or Unclean Items: Used, worn, or washed items are no longer new and are NOT eligible for return or exchange (Please contact the manufacturer directly if you experience an issue after you have used the item). Items that are returned unclean (with deodorant marks, covered in pet hair, make-up stains, or dirt/dust scuffs, etc) or with odors (from smoke, body odor, etc) will either be refused or subject to a 50% restocking fee.
•Incomplete Items: Be sure to keep all product pieces and packaging intact when opening your order. Items must be returned with their original packaging exactly as you received them. (Items with missing pieces, tags, bags, or boxes will either be refused or subject to a 15-20% restocking fee).
If, when you receive your order, an item is found to have flaws that inhibit the normal use or functionality of the item (damaged*), please send us an email about the issue within 4 days of delivery (remember to include a photo of the issue), and we will happily work with you to get the item replaced. If you choose not to have the item replaced, and decide to return it instead, the return will be subject to our standard return policy.
* PLEASE NOTE: No product is 100% perfect, therefore superficial issues that do not affect the function of the item, are not considered to be damage.
* USED ITEMS: Once an item has been used, it no longer qualifies for return or exchange. Please contact the manufacturer directly if you experience an issue after you have used the item.
When Will My Return/Exchange Be Processed?
Refunds, Credits, and Exchanges are processed within 5-7 business days of our receipt your package. You will be notified via email when your refund or credit has been issued, or your exchange has been shipped. Refunds can only be issued back to the original payment method used on the order. Depending on your bank, refunds may take several additional days to process and post to your account.